Refund policy

We accept returns within 30 days of delivery.

To be eligible for a return, hair color and other personal care products must be unopened, unused, and in their original packaging with all seals intact. Products that have been opened, used, or have had their seal removed cannot be returned.

To request a return, contact us with the Contact form on our website with your order number. Please do not send products back without contacting us first, as unauthorized returns may not be accepted.

For returns due to a change of mind, ordering the wrong shade, or another reason unrelated to an error or damage, return shipping costs are the responsibility of the customer. Original shipping charges are non-refundable.

Damaged, Incorrect, or Defective Items

Please inspect your order when it arrives. If an item arrives damaged, defective, leaking, or you receive the wrong product, contact us as soon as possible with the Contact form on our website.

Please include your order number and photos of the item and packaging when possible. We'll review the issue and arrange a replacement or refund as appropriate at no additional cost to you.

Lost Packages

If your tracking information shows that your package has not been delivered or appears to be lost in transit, please contact us so we can investigate the shipment.

If the carrier confirms that the package was lost in transit, we'll arrange a replacement or refund.

For packages marked as delivered but not received, please contact us so we can help determine the appropriate next steps with the shipping carrier.

Exchanges

We don't offer direct exchanges. If you'd like a different color or product, you can return an eligible unopened item and place a new order for the item you want.

Refunds

Once we receive and inspect your return, we'll let you know whether your refund has been approved. Approved refunds will be issued to your original payment method within 10 business days.

Please keep in mind that your bank or credit card company may require additional time to process and post the refund.

If more than 15 business days have passed since we approved your refund, please contact us with the Contact form on our website.